What we do

Once you’re booked with us, send us your flight details and we’ll make sure a van is at the airport waiting for you, your bike and your travel companions.  Someone will be in the Arrivals hall with your name printed on a whiteboard for easy identification.  They’ll load you and your belongings safely into the vehicle and bring you to the first hotel.

Finding energy gels in a new city can be a bit of a challenge.  Before every ride, we fill up the bidons and we give you the energy gels you’ll need for the ride.  If you need more, one of the follow cars will be happy to provide them.  Drink refills are available as needed.  If we stop to regroup, we’ll have snacks and drinks to help with recovery, or fueling for the next segment.

If a ride starts in one city and ends in another, all you’ll need to do is get your luggage to the front desk of the hotel we’re departing from.  We’ll take it to the next destination and it’ll be at the next hotel when you arrive.  

As it turns out, it’s possible to have fun while not riding a bike (seriously…I checked).  We’ll organize whatever you want to do post-ride, from sorting out transportation, to group dinners in local restaurants.  You’re also free to wander off on your own as well, if that’s what you’d prefer.  Just be ready for the next ride.

Need souvenirs for the little ones?  No sweat.  We’ll find you local markets to shop for locally-produced jewelry, trinkets, art or clothing for you and your loved ones.  

When you get to the hotel, one of us will greet you, get you checked in, and get all of your stuff up to your room(s).  We’ll get you setup with your Welcome Kit (t-shirt, bidons, socks) and make sure you’ve got post-travel snacks and drinks to help you settle in.

Every road ride is staffed by at least 4 members of our staff, some of whom will ride with you.  You’ll also be joined by 2 cars, all running hazard lights on top of them, with enough bike racks for every bike.  One car will follow the front group,  and another will take up the rear.  In the event of emergencies, we always know where the nearest hospital is.  

Traveling with your family?  Small kids?  Maybe just some friends who want to take in a wine tour while you’re climbing a mountain?  No sweat.  We handle all of that too.  

While with us, you’re going to drink local coffee, eat local food, and meet local people.  You’re going to see some cities, towns and landscapes that can only be categorized as ‘hidden gems’, with a World Heritage Site sprinkled in here and there.  Your experience will be unique and authentic, and you’re going to love your week away from chain restaurants and coffee shops.  Think espressos and chocolate croissants on the patio of a small café on a cobblestone street.  Or maybe a cold beer on the rooftop terrace of a hacienda.  Sounds nice doesn’t it?

You’ve heard of soft landings?  Well, we also want to introduce you to soft takeoffs.  At the end of your time with us, you’re going to be tired (we’ll be sad if that isn’t the case), so we’re going to help to get you home with minimal stress.  We’ll help you pack your bike, help you checkin online, and load you, your bike and travel companions into a vehicle to take you to the airport, where we’ll guide you through that process as well.  We’ll be a little sad to see you go, but we’ll put on a brave face.

While you unwind, we’ll put your bike together, set your seat height, check the gearing, align any disc brake rotors, inflate your tires and lube your chain.  When you’re ready to ride, your bike will be ready to ride.  If you’re technically inclined, and would prefer to do this all yourself, we won’t take offense.  Oh, and that bulky bike bag you used to transport your bike?  We store that for the duration of your trip, until you need it again.

We take loads of pictures while you’re on the bike, and share those hi-res images with you every day (for the benefit of complete, compelling Strava posts, of course).  Post-ride images are also captured (dinners, drinks, etc).

We post before, during and after rides, so anyone not traveling with you can stay up to speed with your progress.  We tag you in all the posts.  

Things break.  We get it.  Maybe you slice a tire, or break a cleat.  We have relationships with shops in all of the towns/cities we go to, so emergency repairs can be made.  Dave also owns a bike shop here in Querétaro, so we travel with spare tubes, tires, cleats, tape, chains, lube, etc in case you need them.  While these supplies aren’t free, they are significantly discounted for EpicCycloTour participants.